In the event of return of product within three months of purchase, the client should:
- notify his/her intention of cancellation in writing by e-mail to firstname.lastname@example.org - ensuring that he/she quotes his/her name, address, contact details and order reference number; and
- in the event where the client has already received the goods, he/she must contact the Sales Department on email@example.com or on the telephone number (+500) 27159 (office hours Monday to Friday 08:00 to 17:00). Goods must be returned with the original receipt. Products returned within this period must be in perfect re-saleable condition, unused and with the original packaging with no broken seals.
Once the goods are received by the company in the condition that they were in when delivered, FPS Limited will refund the client the purchase price of the goods according to his/her method of payment. Any sum debited to FPS Limited from the client's debit/credit card in relation to his/her order will be re-credited to that debit/credit card account as soon as possible and in any event, within thirty (30) days of receipt of goods returned. In the case of prepaid credit cards, a charge may be imposed by the client's bank. In the case of payment by cash upon delivery, refund will be made by UK cheque only.