In the event of return of product within three months of purchase, the client should:
- notify his/her intention of cancellation in writing by e-mail to philatelic@falklandspost.co.fk - ensuring that he/she quotes his/her name, address, contact details and order reference number; and
- in the event where the client has already received the goods, he/she must contact the Sales Department on sales@falklandspost.co.fk or on the telephone number (+500) 27159 (office hours Monday to Friday 08:00 to 17:00). Goods must be returned with the original receipt. Products returned within this period must be in perfect re-saleable condition, unused and with the original packaging with no broken seals.
Once the goods are received by the company in the condition that they were in when delivered, FPS Limited will refund the client the purchase price of the goods according to his/her method of payment. Any sum debited to FPS Limited from the client's debit/credit card in relation to his/her order will be re-credited to that debit/credit card account as soon as possible and in any event, within thirty (30) days of receipt of goods returned. In the case of prepaid credit cards, a charge may be imposed by the client's bank. In the case of payment by cash upon delivery, refund will be made by UK cheque only.
SagePay
When you shop with us, our secure server encrypts all of your personal information, including name, address and credit card information. We use SagePay which are an industry leader in secure internet transactions. SagePay are used by thousands of other UK businesses for transaction security.
All transaction information passed between our website and the SagePay Payment System is encrypted using 128-bit SSL certificates. No cardholder information is ever passed unencrypted and all messages from SagePay are signed using MD5 hashing to prevent tampering. You can be completely secure in the knowledge that nothing passed to SagePay can be examined, used or modified by any third parties attempting to gain access to sensitive information.
Once on the SagePay system, all sensitive data is secured using the same internationally recognised 256-bit encryption standards used by, among others, the US Government. The encryption keys are held on state-of-the-art, tamper proof systems in the same family as those used to secure VeriSign's Global Root certificate, making them all but impossible to extract. The data they hold is extremely secure and they are regularly audited by the banks and banking authorities to ensure it remains so.
SagePay has multiple private links into the banking network that are completely separate from the Internet and which do not cross any publicly accessible networks. Any cardholder information sent to the banks and any authorisation message coming back is secure and cannot be tampered with.
No individuals within our company or SagePay are able to decrypt transaction information or cardholder data. Their systems only allow access to our most senior staff and only in extenuating circumstances (such as investigations of Card Fraud by the Police). Your card information is secure even from their own employees because the systems never display the full card numbers, even on administration screens.
PayPal
We use the industry leading internet payment company PayPal to protect your card details and protect from fraud. PayPal keep your information safe. We will never actually see your bank or credit card details, they are passed in a highly secure way directly to PayPal for processing. Industry-leading fraud prevention is just one of the reasons PayPal is a safe way to pay online. PayPal uses proprietary technology and constantly innovates to monitor transactions and maintain a secure payment system. To help you keep track of your account activity, PayPal sends an email confirmation of every account transaction. For more information visit www.paypal.co.uk
